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Terms of Service

Effective Date: October 28, 2026

1. Agreement.

The following Terms of Service (the "Terms") constitute a binding agreement between you and SoundSeed, Inc. ("SoundSeed," “we,” “our,” and “us”), the operator of SoundSeed’s platform for musical artists, their representatives, organizations, and fans (the “Platform”). The Platform may be accessed via SoundSeed’s websites, including public Artist pages (the “Site”), and SoundSeed’s mobile application (the “App”). These Terms set forth conditions regarding your access to and use of the Platform, Site, App, SoundSeed Meet services, and related products and services (collectively, the “Services”), regardless of whether you are a Fan, Artist, Manager, or Organization Member, as those terms are defined below.

By accessing or using the Services in any manner, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of an Artist Entity, Artist Group, or Organization, all references to “you” in these Terms other than in this paragraph refer to the Artist Entity, Artist Group, or Organization, as applicable, and you represent and warrant that you are a duly authorized representative with the authorization to act on behalf of and bind that party to these Terms.

In addition, you acknowledge that these Terms include rights, restrictions, and obligations applicable to all users of the Platform, including individuals. You may use the Platform only in compliance with these Terms.

PLEASE NOTE THAT, EXCEPT AS PROVIDED BELOW, THESE TERMS REQUIRE RESOLUTION OF DISPUTES THROUGH USE OF AN ARBITRATION SERVICE. YOU HEREBY AGREE THAT ALL DISPUTES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES WILL BE RESOLVED IN ACCORDANCE WITH SECTION 26 BELOW.

2. Modification to Terms.

SoundSeed reserves the right, at its sole discretion, to modify these Terms at any time and without prior notice. The date of the last modification to the Terms will be posted at the beginning of these Terms. It is your responsibility to check from time to time for updates. By continuing to access or use the Services, you are indicating that you agree to be bound by any modified Terms.

3. Privacy.

These Terms include the provisions in this document, as well as those in our Privacy Policy.

4. Eligibility.

You must be at least 13 years old to use the Services.

If you are under the age of majority where you live, you may use the Services only with the permission and supervision of a parent or legal guardian who has reviewed and agreed to these Terms on your behalf.

If you are a parent or legal guardian permitting a minor to use the Services, you agree to these Terms on the minor’s behalf and are responsible for the minor’s activity through the Services, including the minor’s bookings, purchases, participation in Meets, submitted content, and communications.

You may not use the Services if applicable law prohibits you from doing so.

5. Our Platform.

Our Platform enables musical artists (each, an “Artist”), their managers and other authorized representatives, and organizations that work with Artists to create and manage Artist profiles, organize Artist rosters, schedule and host live video sessions with fans (each, a “Meet”), and use other Artist and fan-engagement tools made available through the Services.

The Platform also enables fans (each, a “Fan”) to discover Artists, view public Artist pages, book and attend Meets, access recordings made available through the Services, and request notifications concerning future Meet availability.

Certain Services may be available only to particular types of users or may require the user to satisfy additional eligibility, payment, verification, consent, or technical requirements.

6. Artists, Representatives, and Organizations.

If an Artist is comprised of more than one person (each, an “Artist Group”), references to the “Artist” in these Terms refer either to the Artist Group or the entity designated by the Artist Group as representing the interests of the Artist Group (an “Artist Entity”).

An Artist may designate a manager or other authorized representative (each, a “Manager”) to act on the Artist’s behalf.

Artists and Managers may participate in a company, agency, label, management group, or other organization established through the Services (each, an “Organization”). A person authorized to access or manage an Organization is an “Organization Member.”

A Manager or Organization Member acting on behalf of an Artist acknowledges that the Manager’s or Organization Member’s actions and omissions through the Services may be deemed the actions and omissions of the Artist.

You may not claim, access, manage, or act on behalf of an Artist or Organization unless you are authorized to do so. SoundSeed may require an Artist code, confirmation from an existing representative, identity verification, or other evidence of authority.

SoundSeed may suspend or revoke access where ownership or authority is disputed, uncertain, or appears unauthorized.

7. User Accounts.

You must sign up for an account to access and use certain portions of the Platform. You promise to provide us with accurate, complete, and updated registration information about yourself.

You are responsible for maintaining the confidentiality and security of your account, authentication codes, phone number, email address, and devices used to access the Services. You are fully responsible for any and all activities that occur under your account.

You agree to immediately notify SoundSeed of any unauthorized use of your account or any other breach of security. SoundSeed will not be liable for any loss or damage arising from your failure to comply with this section.

If you are an Artist, you may designate a Manager or Organization to access and operate portions of your account on your behalf. If you operate an account on behalf of an Artist, your use of the Services is solely on behalf of the Artist and subject to your continuing authorization to act for that Artist.

If you would like us to terminate your account, you can do so through available account controls or by contacting us at info@getsoundseed.com. Upon receipt of the request, we will remove or restrict your account and Your Content from the Platform within a reasonable time period, subject to information we may retain under our Privacy Policy or applicable law.

You may not transfer your account to anyone else without our prior written permission.

8. Acceptable Use.

SoundSeed hereby grants you permission to access and use the Services, provided such use is in compliance with these Terms, and you further specifically agree that your use will adhere to the following restrictions and obligations:

9. Content.

As between you and SoundSeed, you own all of the content that you submit through the Platform (collectively, “Your Content”). You grant to SoundSeed a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, transfer, publicly display, transmit, stream, broadcast, access, and otherwise exploit Your Content, in any media, in order to operate the Platform and provide the Services to you. To the extent that Your Content includes personally identifiable information (including your likeness), we will only disclose such information in the limited circumstances identified in our Privacy Policy. In addition, to the extent that SoundSeed de-identifies and aggregates Your Content, you agree that such derived data is no longer Your Content, and is thus owned by SoundSeed.

To the extent you make Your Content available on publicly available portions of the Platform, you hereby grant all Platform users who have access to Your Content the worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to view Your Content.

You acknowledge and agree that you are solely responsible for Your Content. Accordingly, you represent and warrant that you have all rights, licenses, consents (including from other people who are visible in Your Content or contributed to the creation of Your Content) and releases that are necessary to grant to SoundSeed and other Platform users the licenses above. If Your Content violates these Terms in any way, we reserve the right to remove Your Content from the Platform.

Just as you are responsible for Your Content, other users on the Platform (including Artists) are responsible for the content they submit and create through the Platform (Collectively, “Other User Content”). Although SoundSeed reserves the right to review, moderate, or remove any content that appears on the Platform, we do not review all of it.

YOU HEREBY RELEASE SOUNDSEED FROM ANY AND ALL LIABILITY WHATSOEVER ARISING FROM OR RELATED TO YOUR CONTENT AND OTHER USER CONTENT AND FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES, LOSS, HARM OR DAMAGES ARISING FROM OR RELATED TO DISPUTES, DEALINGS, OR INTERACTIONS BETWEEN YOU AND ANY OTHER PLATFORM USERS.

As between you and SoundSeed, SoundSeed owns all right, title and interest in and to the materials available through the Services other than Your Content and Other User Content, including, but not limited to, text, graphics, data, articles, photos, images, videos, and illustrations (all of the foregoing except Your Content and Other User Content, the “SoundSeed Content”).

SoundSeed® is a registered trademark of SoundSeed, Inc. You may not use the SoundSeed® mark without SoundSeed’s prior written permission. These Terms do not represent that any other name, logo, slogan, or product designation is federally registered.

Except for Your Content and Other User Content, the Services and SoundSeed Content—including protectable software, text, graphics, images, audiovisual material, features, and the selection and arrangement thereof—are owned by SoundSeed or its licensors and are protected by United States and international copyright, trademark, and other intellectual-property laws.

No right, title, or interest in the Services or SoundSeed Content is transferred to you except for the limited right to access and use the Services under these Terms.

You may not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, transmit, broadcast, or otherwise exploit the SoundSeed Content, except as necessary to access and use the Services in accordance with these Terms.

Notwithstanding the general content license above, SoundSeed’s and an Artist’s right to access or publicly distribute a Fan’s Meet recording remains subject to the recording authorization described in Section 12.

10. SoundSeed Promotions.

If you are an Artist, Artist Entity, Artist Group, Manager, or Organization Member, you consent to SoundSeed publicly identifying the applicable Artist or Organization as a customer or user of SoundSeed and using the Artist’s or Organization’s name, approved profile information, approved images, logos, and likeness in connection with operating and promoting the Services (collectively, the “Permitted Promotions”).

SoundSeed will not publicly disclose an Artist’s or Organization’s nonpublic revenue, payout, transaction, or other confidential commercial information as part of Permitted Promotions without additional authorization.

You represent and warrant that you have the rights and permissions necessary to authorize the Permitted Promotions.

YOU HEREBY RELEASE SOUNDSEED FROM ANY AND ALL LIABILITY WHATSOEVER ARISING FROM OR RELATED TO PERMITTED PROMOTIONS CONDUCTED IN ACCORDANCE WITH THIS SECTION.

11. Meets, Bookings, and Payments.

Artists and their authorized representatives may create Meets and determine the available times, duration, capacity, price, promotional terms, and other details displayed before booking. Fans may book available Meet slots through the Services.

By submitting a paid booking, you represent and warrant that you are authorized to use the payment method you designate and authorize SoundSeed or its third-party payment processor to charge the total amount displayed at checkout, including applicable taxes and other disclosed charges. If a payment method cannot be verified, is invalid, or is otherwise unacceptable, the booking may be suspended or cancelled.

Artists and their authorized representatives are responsible for the accuracy of Meet information they publish and for participating in scheduled Meets. SoundSeed may process or facilitate payouts to eligible Artists or Organizations through third-party payment providers, subject to verification, applicable law, payment-provider terms, reserves, adjustments, refunds, chargebacks, and other requirements disclosed through the Services.

SoundSeed reserves the right to apply applicable taxes to transactions on the Platform.

12. Cancellations, Attendance, Conduct, Technology, and Recordings.

Except as expressly stated in this section or as required by law, Meet bookings are non-refundable.

If the Artist cancels a Meet, Fans who paid for affected slots will automatically receive refunds to their original payment methods or as otherwise communicated through the Services.

If, during a live Meet, a Fan acts in a manner that the Artist reasonably determines is inappropriate, unsafe, abusive, harassing, sexually explicit, threatening, disruptive, or otherwise violates these Terms, the Artist may skip or remove that Fan from the live queue. Removal immediately ends the Fan’s access to that Meet and, if the Fan paid for the slot, initiates a refund for that slot.

Users are responsible for having a compatible device, a stable internet connection, and necessary camera, microphone, and browser or application permissions. SoundSeed does not guarantee that a Meet will be uninterrupted, error-free, or available on every device or network.

SoundSeed may create an audiovisual recording of a Meet to provide recording functionality, safety, moderation, support, and related Services. After a session, a Fan may privately view the Fan’s recording where the feature is available.

The Artist and the Artist’s authorized team may access and publicly redistribute a Fan’s Meet recording only after the Fan affirmatively authorizes that access and public redistribution through the Services. That authorization is royalty-free and permits the Artist and authorized team to reproduce, edit, display, perform, distribute, and otherwise use the authorized recording for lawful promotional, editorial, and commercial purposes without additional payment to the Fan. A Fan may also publicly share the Fan’s own recording featuring the Fan and Artist, subject to these Terms, applicable law, and any technical controls presented through the Services.

Unless SoundSeed expressly provides otherwise, a later withdrawal of recording authorization applies prospectively and does not require recall of materials lawfully published or distributed before SoundSeed and the Artist received and reasonably processed the withdrawal.

You may not independently record, capture, rebroadcast, or distribute another participant’s audio, video, image, or communications except as expressly authorized through the Services or permitted by law.

13. Third-Party Services.

The Services may rely on or link to services operated by third parties, including payment processors, cloud infrastructure, communications providers, identity or authentication providers, video providers, and external websites. Your use of a third-party service may be subject to a separate agreement between you and that provider.

SoundSeed does not control third-party providers and is not responsible for their content, operation, availability, security, or acts or omissions. To the fullest extent permitted by law, SoundSeed disclaims liability arising from third-party services or transactions.

14. Apple App Store Terms.

The terms in this Section 14 apply to your use of the App if you download it via the Apple, Inc. (“Apple”) App Store:

  1. Both you and SoundSeed acknowledge that the Terms are concluded between you and SoundSeed only, and not with Apple, and that Apple is not responsible for the Application or the SoundSeed Content, Your Content, or Other User Content;

  2. The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Platform for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Platform;

  3. You will only use the Application in connection with an Apple device that you own or control;

  4. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;

  5. In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;

  6. You acknowledge and agree that SoundSeed, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application;

  7. You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, SoundSeed, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;

  8. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;

  9. Both you and SoundSeed acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and

  10. Both you and SoundSeed acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof.

15. Feedback.

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). You agree that SoundSeed has the right, but not the obligation, to use such Feedback without any obligation to provide you credit, royalty payment, or ownership interest in the changes to the Platform.

16. Modification to Services.

SoundSeed may modify the Services from time to time. SoundSeed shall have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that you or any other third party may incur as a result of changes to the Services, except to the extent otherwise required by applicable law.

17. Notices of Copyright Infringement.

SoundSeed respects copyright law and expects our users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”) of 1998, the text of which may be found on the U.S. Copyright Office website at https://www.copyright.gov/legislation/dmca.pdf, SoundSeed will respond to claims of copyright infringement committed using the Services that are reported to us, provided they meet the criteria below.

If you are a copyright owner, or a designated agent thereof, please report alleged copyright infringements taking place on or through the Services by providing us the following information (the “Notice”):

  1. the identity of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by this Notice, a comprehensive list of the copyrighted works that you claim have been infringed;

  2. the material that you claim is infringing, and information reasonably sufficient to permit us to locate the material, including at a minimum, the URL of the link shown on the Services where such material may be found;

  3. your mailing address, telephone number, and, if available, email address;

  4. a statement that you have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;

  5. a statement that the information in this Notice is accurate and, under penalty of perjury, that you are the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed; and

  6. your full legal name and your electronic or physical signature.

You may deliver this notice, with all items completed, to us, as follows:

416 Beacon Street, Boston, MA, 02115

Upon receipt of the Notice as described above, SoundSeed will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Services.

18. Termination.

SoundSeed may immediately and without notice terminate these Terms and disable your access to the Services if SoundSeed determines, in its sole discretion, that (a) you have breached these Terms, or (b) you have violated applicable laws, regulations or third party rights.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any limitations on our liability, any terms regarding ownership or intellectual property rights, indemnification, and terms regarding disputes between us.

19. Indemnification.

To the fullest extent allowed by applicable law, you agree to indemnify, defend, and hold SoundSeed, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages, losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms.

20. Disclaimer of Warranties.

YOU HEREBY ACKNOWLEDGE THAT YOU ARE USING THE SERVICES AT YOUR OWN RISK. THE SERVICES, SOUNDSEED CONTENT, AND OTHER USER CONTENT ARE ALL PROVIDED "AS IS," AND SOUNDSEED, ITS AFFILIATES AND ITS THIRD PARTY SERVICE PROVIDERS HEREBY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM. SOUNDSEED, ITS AFFILIATES, AND ITS THIRD PARTY SERVICE PROVIDERS DO NOT REPRESENT OR WARRANT THAT ACCESS TO THE SERVICES WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED THROUGH THE SERVICES.

Because some states do not permit disclaimer of implied warranties, you may have additional rights under your local laws.

21. Limitation of Liability.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL SOUNDSEED (OR ITS LICENSORS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $20 OR (II) THE AMOUNTS PAID BY YOU TO SOUNDSEED IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

22. Notices.

Any notices or other communications permitted or required hereunder will be in writing and given by SoundSeed (a) via email (in each case to the address that you provide) or (b) by posting to the App and Site.

23. No Waiver.

The failure of SoundSeed to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

24. Assignment.

You may not assign or transfer these Terms, by operation of law or otherwise, without SoundSeed’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. SoundSeed may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. Unless a person or entity is explicitly identified as a third party beneficiary to these Terms, these Terms do not and are not intended to confer any rights or remedies upon any person or entity other than the parties.

25. Severability.

If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

26. Governing Law; Arbitration.

These Terms are governed by and will be construed under the laws of the Commonwealth of Massachusetts, without regard to the conflicts of laws provisions thereof. The arbitration shall be held in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. The arbitration shall be held in the US county of your most recent physical address or, if there is no such US county, in Suffolk County, Massachusetts. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of these Terms, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Suffolk County, Massachusetts. Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND SOUNDSEED ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

27. Entire Agreement.

These Terms constitute the entire agreement between you and SoundSeed regarding your use of the Services, and supersede all prior written or oral agreements.

28. Contact Us.

If you have any questions about the Services, please do not hesitate to contact us at info@getsoundseed.com.

29. SoundSeed Meet Text Notifications.

If you affirmatively join an Artist's SoundSeed Meet text notification list, you consent to receive recurring automated promotional text messages from SoundSeed regarding that Artist's upcoming Meet sessions at the mobile number you provide. These messages advertise newly available paid or free Meet booking opportunities and may include the Artist, session schedule, duration, price, availability, and a direct booking link. Consent is not a condition of purchase. Message frequency varies based on the Artists whose lists you join. Message and data rates may apply.

You may opt out at any time by replying STOP. After you opt out, you may receive a confirmation message and will receive no further promotional messages from the SoundSeed Meet Notifications program unless you enroll again. For help, reply HELP or contact info@getsoundseed.com. Mobile carriers are not liable for delayed or undelivered messages.

You represent that you are the subscriber or customary user of the mobile number you provide and that you are authorized to consent to receive messages at that number. If your number changes or is reassigned, you agree to opt out or notify SoundSeed before the change.

The toll-free SoundSeed Meet Notifications program sends promotional messages only. One-time passwords, booking confirmations, transaction or service messages, safety communications, and other non-promotional messages use separate transactional sending channels and are not part of this toll-free promotional program. Opting out of promotional Meet notifications does not opt you out of those separate non-promotional communications.

30. Fan Contact Information Shared with Artists.

If a Fan separately consents to share the Fan’s name and contact information with an Artist, the Artist and the Artist’s authorized team may use that information for communications that are not related to SoundSeed. Artists and their teams are independently responsible for honoring the Fan’s consent choices, complying with applicable privacy and communications laws, and providing any legally required opt-out mechanism. SoundSeed does not control communications sent independently by an Artist or the Artist’s team outside the Services.